From Good to Great: Why Valued Teams Deliver Exceptional Client Experiences.
Lacey Yeomans Lacey Yeomans

From Good to Great: Why Valued Teams Deliver Exceptional Client Experiences.

Ever had an experience so remarkable that it left an indelible mark on your memory, not because of the details, but because of how you were made to feel?

In my latest Letter to Leaders, I share a personal story that underscores the power of feeling seen, heard, and valued—and how that can transform both client experiences and team dynamics.

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The Importance of Having a Confidante.
Lacey Yeomans Lacey Yeomans

The Importance of Having a Confidante.

Who do you talk to about what keeps you awake at night?

Who are you testing your ideas with, in safety and in confidence?

Every C-suite leader needs an independent, external confidante to help them reflect on their practice and think deeply.

Who’s got your back?

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Internal moves, external impact: Setting up promoted executives for success.
Lacey Yeomans Lacey Yeomans

Internal moves, external impact: Setting up promoted executives for success.

Moving up a rung in the company where you work is an easy transition, right?

Not always.

I recently spoke with an executive whose internal promotion experience was nothing short of a wake-up call. She found herself navigating what felt like entirely new terrain, highlighting a significant oversight in how organisations support internally promoted leaders.

Are you assuming too much and supporting too little?

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Stop Telling Leaders to Be Resilient: Here's a Better Way.
Lacey Yeomans Lacey Yeomans

Stop Telling Leaders to Be Resilient: Here's a Better Way.

Are you a leader who prides yourself on being unshakeable?

You might be missing the point.

Enough, already, with the resilience rhetoric!

Leadership isn’t about enduring every crisis without a crack; it’s about recognising your limits and knowing when to recharge.

In a world filled with anxiety and uncertainty, traditional advice on managing emotions and expectations often falls short.

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Stay Warm and Learn: My Favourite Winter Leadership Books.
Lacey Yeomans Lacey Yeomans

Stay Warm and Learn: My Favourite Winter Leadership Books.

Winter, where I live, always seems to be the perfect time to curl up with my favorite books and deep-dive into learning. It's a season for exploring leadership, self-awareness, and the intricate workings of human nature.

I recently turned to my LinkedIn followers for their favorite leadership reads. The response was incredible, with standout recommendations that I'm excited to share with you.

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One simple way to retain your best people.
Lacey Yeomans Lacey Yeomans

One simple way to retain your best people.

It isn't nice to give a gift to someone only to take it away again. It's like breaking a promise. It feels like an insult or a rebuff.

The following story is about a person I met recently. He was seeking to do some professional development he had been encouraged to do by his manager.

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Christmas wishes from a seventeen-year-old me
Lacey Yeomans Lacey Yeomans

Christmas wishes from a seventeen-year-old me

I have a confession to make. For the past few weeks, I've been dragging myself around, feeling despondent about the state of the world. My lead-in to Christmas has not been as jovial as I would like.

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